Mission Statement

Our goal at Elite Coach Works is to provide our customers with the best customer service in the industry. From start to finish, every detail matters: from our initial contact with our customers to our presentation of the final product. This is what distinguishes us, what separates us from the rest. Our vision is to provide our customers with an experience that consistently meets or exceeds their needs and expectations in a comfortable, supportive, professional, and trustworthy environment, no matter how large or small the job.

Character driven production process:

   Mistakes aren't all bad.....We see them as a golden opportunity for improvement!

   Elite Coach Works adopts a service style inspired by the Toyota Production System (TPS), emphasizing continuous improvement and efficient failure management. Similar to TPS, we prioritize quick intervention when facing challenges, implementing a practice of halting mid-production for focused meetings, mirroring Toyota's approach to prevent defects. Active engagement of our technicians aligns with the Toyota principle of empowering employees for continuous learning and innovation. These inclusive problem-solving sessions contribute not only to immediate issue resolution but also to fostering a culture of accountability. In essence, the company combines Toyota's efficiency and problem-solving ethos with its commitment to continuous improvement, collaboration, and innovation in all of our repair processes.